Why Customer Feedback Is Critical for Improving Your Business

If you’re in business, you have one goal: making your customers happy. But in order to do so, you need to know what they want. And the best way to find out is by asking them.
Feedback can help you improve your products and services, customer service, and even the design of your website or app. Positive feedback tells you what works with your customers, while negative feedback tells you what doesn’t work.

But customer feedback is more than just a way to improve your business – it’s also a way to humanize your company. Feedback is personal – it’s people telling you how they feel about what you do – and when they tell you something good, they’ll feel more invested in the relationship with your company. It’s part of understanding who they are as individuals with all their quirks and preferences. There’s nothing more rewarding for a business owner than knowing that their customers are satisfied.

How Customer Feedback Can Improve Your Business

Feedback is all about understanding your customer’s experience with your company.
Positive feedback tells you what works with your customers, while negative feedback tells you what doesn’t work.

When a customer shares their thoughts with you, they’re telling you how they feel about what you do – and when they tell you something good, they’ll feel more invested in the relationship with your company. It’s part of understanding who they are as individuals with all their quirks and preferences.

The best way to get customer feedback is by asking them and one of the best ways to do so is thru Google Reviews!

What are Google reviews?

Google reviews are important for online businesses. They are reviews left by Google users about a business. So when people search for local providers, there is typically a section that displays reviews from Google’s users. This is a great marketing tool for your business because it can significantly increase your online presence and lead to an increase in new customers. If you want to be successful, you need to have a strategy in place. Here are some ways you can get more Google reviews today.

How to get more reviews on Google?

There’s a lot of way you can gather reviews from your customers but here are 2 ways I collect Google review. Businesses that have a large number of positive Google reviews have on average 34 percent more online enquiries than those with fewer reviews.

1.Get reviews from existing customers by sending them a email requesting a review. About 7 days after I complete a project I send the following email. It also helps to offer an incentive 🙂

2. Embed your Google reviews on your website with a Write a Review button. This not only shows your client how wonderful you are by displaying your existing reviews but prompts them to leave one as well if they already haven’t. If you don’t know how to embed this give me a call, you can also add a direct link to your Google review page.

Why it’s important to keep an open mind and listen to the customers

Customer feedback is what you need to grow your business and keep your customers happy. Feedback can help you improve customer service, your website design, and more. It also helps create a personal connection with your customers so they feel invested in the relationship with your company.

But sometimes, customers might offer feedback that’s not so straightforward. They might say that you need to improve your quality of service – but they don’t give specific suggestions on how to improve or what needs improvement. In this case, it’s good idea to reach out to them to get a better explanation and find out what exactly it is about their experience that wasn’t up to par.

If no one’s giving you feedback, or if the feedback you’re getting is negative in nature, it might be because of something you’re doing wrong. Listen to what your customers want and need in order to make them happy – it will lead to growth for both your company and the individual customer.

What customers want from us

The most important thing to remember is that your customers want different things. They might want excellent customer service or an amazing product. When you focus on the needs of your customers, they’ll be happy and will keep coming back.

The customers are the ones who make or break your business; it’s important to know what they want. Feedback is critical to improving your business. If you are not getting feedback from them, you are not understanding what they need from you.

How Can We Help?

Ready to rebrand? We can help you every step of the way.